Deposit Funds for Patients:

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The Deposit Services is a service that DSH offers to family and friends of our patients to be able to deposit funds to their accounts 24/7 via online, mobile app, or by phone with a Toll-Free number. Patients can use these funds, similar to cash for a wide range of purchases including those at the facility’s commissary. Patients can still be mailed checks or money orders if that is preferred (see the Mail or Packages Section of this page). CLICK on the hyperlink or the preferred Language above, for detailed instructions, options to access the payment website and information on fees.

Mail & Packages

Sending letters to a patient:
You may send a letter to a patient at the following address:
Patient Name - Unit (if known)
Department of State Hospitals-Napa
2100 Napa Vallejo Highway
Napa, CA 94558-6293

Letters are scanned by an electronic device and those containing anything other than correspondence will not be allowed.

Sending Packages to a Patient

Packages sent to patients must be from a vendor. Packages assembled from home will not be accepted. All incoming packages must come to the hospital through the U.S. Postal Service, or any other recognized vendor delivery service. Packages received or sent to and from patients will not be more than 24 inches in length, 19 inches in width and 12 inches high and will not weigh more than 30 pounds. Effective, January 1, 2021, patients are allowed eight (8) packages in a quarter (January-March; April-June; July-September; October- December). An order that arrives in multiple packages from a vendor will no longer count as one (1) package, even if you have an invoice verifying that you have one (1) order that contains mutiple packages. For orders that arrive in multiple packages, each package will count toward the quarterly total of eight (8) packages.

DSH Napa is currently offering My Care Pack Canteen Services to patients who reside at the hospital as well as to family, friends of loved ones who prefer to use this service to order items for their loved ones. To use this service and to learn more about how it works, please go to www.mycarepack.com

Sending Funds to a Patient's Account

Personal checks, money orders, and cashier checks should be mailed directly to the Trust Office for deposit into a patient’s Trust Account. Personal checks, cashier checks and money orders should be made out to “DSH Napa for patient name” (i.e., “DSH-Napa for John Doe”). The sender’s name and address must be included with all deposits. It is not recommended that cash be placed in the mail. Traveler’s Checks are not accepted and will be returned to the sender. The address to mail funds to be applied to a patient’s account is:

Trust Office
Department of State Hospitals - Napa
2100 Napa-Vallejo Highway
Napa, CA 94558

DSH - Napa: Friends and Family Support Group